Warranty, Repairs & Returns

In the unlikely event your Algo product should develop a problem, please contact Algo Technical Support first. Our team may be able to help resolve the problem over the phone, thus saving the expense and time involved with a return. In the event of a return, Algo Technical Support will issue a Ticket where shipping to Algo is at customer expense. In-warranty product requiring repair will be remedied by replacement or repair at Algo’s sole discretion. Such product will be returned at no charge to customers located in the USA or Canada, shipping at Algo expense.

Algo Technical Support
Tel 1-604-454-3792
support@algosolutions.com
Monday to Friday 7:30AM to 3:30PM Pacific Time

For any out-of-warranty product requiring repair, please contact Algo Technical Support first to determine if a repair is possible. If so, a Ticket will be issued for the return of the goods. Shipping to/from Algo is at customer expense. Non-warranty repair charges will apply accordingly and are subject to a minimum charge of $75 applicable to all returns not covered under warranty, including no fault found and bench test.

Please ensure returned goods are shipped to include the original carton where possible. Freight, duty, and brokerage charges are to be prepaid. COD deliveries will not be accepted.

eCommerce Product Returns

• Returns are accepted within 90 days of the order date, subject to inspection upon arrival at Algo. Returned products must be in resale condition (no dents, scratches, stickers, or marks of any kind) at the time they are received.
• The customer is responsible for return shipping to Algo. Original shipping fees are non-refundable.
• Refunds will be processed once the product has been received and inspected, confirming that all return conditions have been met. Refund eligibility and timing are at Algo’s discretion.
• Products must be returned in sealed, original packaging.
• Opened, non-original packaging, or missing accessories are subject to a 20% restocking fee (applied to the product value; shipping excluded).
  • Products that are damaged or missing significant components (for example, key accessories) are not considered resaleable.
• International orders (outside the USA and Canada) may be eligible for return, provided the customer covers all shipping and duty costs.
  • Should Algo be charged for any duties or import fees, these will be deducted from the refund amount.