Algo Customer Success Stories
All around the world, customers are successfully using Algo products to solve their business and organizational challenges. Here is a sampling of some of our customers' stories - what their challenges were, what Algo products they used, and how they achieved success.
Call Recording Ideal Business Tool for Leading Insurance Agency
Mike Kropp, a long-time insurance agency owner in Kerrville, Texas, uses Algo's Enterprise Call Recorder on his office's Nortel Norstar telephone system to verify important conversations, avoid disputes, provide learning experiences for his staff, and improve interactions with clients and service providers. Read the full story >>
Tags: Call Recording
Home-Based Call Recording for the Financial Community Protects Agents and Customers
Triggered by a recent major scandal in the investment community in Quebec, financial institutions in the Montreal region, and particularly their home-based sales representatives, are introducing measures that better protect the interests of their customers and their agents when handling important transactions. One such measure is ensuring that all telephone conversations are recorded and archived so that these can be readily retrieved in the case of a dispute or question. Read the full story >>
Tags: Call Recording
Algo's ECR Call Recording System a Perfect Match for Nortel Telecom System Specialists
Steven Stemkowski, President of Advanced Voice and IP Technology Solutions (AVIP, Inc.) is a networking and telecommunications company in Deer Park, New York that specializes in business phone systems, computer networks, and cabling - including fiber optics. With expertise in Nortel-related products and systems, AVIP successfully distributes and installs Algo's call recording and specialty handset products in New York's Tri-State area. Read the full story >>
Tags: Call Recording
Medical Center uses Call Recording to Improve Quality of Patient Care
The Centralized Scheduling Department in Akron General Medical Center in Northeast Ohio uses Algo's Enterprise Call Recording System to improve quality of their patient interactions, provide training assistance, and to support the scheduling of outpatient appointments and physician referral services across seven facilities within the Akron General Health system. Read the full story >>
Tags: Call Recording
PTT Handsets Key Differentiator in Secure IP Network Sale
Michael Lawson of Nortel Government Solutions credits Algo's 1070-series Push-to-Talk (PTT) handsets as a key differentiator in a recent large sale of telecommunication and computer equipment to a US Government agency. The sale, which involved close to 1,000 Algo handsets, was part of larger package of secure Ethernet LAN and IP telephone equipment that Nortel supplied to the organization, including such items as PBX's, soft switches, and management consoles. Read the full story >>
Tags: Specialty Handsets
Pleasant Sound of Algo Duet Plus Loud Ringers Prove Effective for Hospital and Hotel Applications
Xeta Technologies, an Oklahoma-based enterprise telecommunications company, uses Algo's 1825 Duet Plus for a variety of telephone loud ringing applications, including hotels and hospitals. According to Mark Rushing, Product Manager, the Duet Plus' ability to be triggered by a variety of input signals - and its pleasant sounding low frequency warble - have made it very popular tool for solving customer problems. Read the full story >>
Tags: Visual and Audible Alerting
Famous New York Deli Improves Customer Communications Using Algo's Noisy Location Handsets
David Greco, owner of the world-famous Mike's Deli in New York, runs a popular establishment where high ambient noise is a constant. Although a natural part of the shopping experience, Greco realized that the noise was making telephone orders difficult to handle properly. Read the full story >>
Tags: Specialty Handsets
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