Call Recording - Three Key Reasons Why it Makes Sense for your Organization
Accuracy: Freedom from mistake or error1.
Ensure Communication Clarity and Eliminate Costly Errors
Telephone conversations happen fast and it's difficult to consistently capture everything that's said, even when taking meticulous notes. Sometimes the other party speaks too fast, too softly, or with too strong an accent that makes them hard to understand. Added complications include our own inattentiveness due to tiredness or nearby distractions. The result can be costly: wasted time calling back to clarify details - or worse - making assumptions that lead to expensive errors.
Accuracy through call recording is especially important for sales or call center agents, dispatchers, human resource professionals, & private investigators.
Getting the facts 100% accurate in every call has all sorts of business benefits: improved customer service and customer satisfaction, increased productivity, less risk and liability, and avoidance of potentially escalating disputes.
A digital call recorder (such as Algo's Enterprise Call Recorder) allows you to automatically or manually record a call. You can then easily play it back later, skip ahead to replay portions of a call, increase the playback volume and also share the call with others through email. Each call record is recorded in high quality audio for maximum clarity.
Did you know?
- The average conversation happens at a rate of 110 to 150 words per minute?
- The average note-taker can write at a speed of about 20 to 30 words per minute?