Documentation
Comparison with Client Call Recorder (CCR) Software
| Software Features |
Client Call Recorder
Version 2.3 |
Enterprise Call Recorder
Version 2.1.0 |
User Capabilities and Features |
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| Automatic or On-Demand Call Recording |
 |
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| On-Demand Call Recording telephone key or software activated |
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| Manually save call anytime during call |
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| Manually "post-save" feature for last call |
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| Simultaneous station call recording on a single PC |
One
|
Up to 32
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| Call record playback with volume control |
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| E-mail call records directly from software |
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| Editable comment field per call record (i.e. 200 characters) |
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| Call records may be moved, copied, or drag and dropped to other locations |
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| Search/Sort call records by date, duration, Set display, comments, call type or user |
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| Missed call detail |
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| Call duration timer |
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| Protect flag to prevent call record deletion |
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| Export call data to Excel spreadsheet |
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| Statistics generation for selected time period including average call duration, number of inbound and outbound calls, number of missed calls |
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Call Record management |
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| Automatically archive call records to monthly folders |
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| Limit call records by disk space, number of calls, age of calls |
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| Supports local cache of call records if network storage location unavailable |
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| Mapped drive database |
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| "No record" filter for up to 10 alphanumeric strings |
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| Windows Media Audio (WMA) Recording Format: 3MB & 5 MB per hour |
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| WAV Recording Format (8kHz 16 bit 60MB per hour) |
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Supervisor capabilities |
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| Call record control feature (remotely initiate or stop recording on ECR stations or to change recording modes) |
 |
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| Live call monitoring |
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| System overview monitoring showing telephone in-use and Call Display |
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| Notification of telephone disconnected |
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| Ability to hide recording icon in taskbar |
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Privileges and Security |
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| Multiple user accounts |
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| Password-protected call records |
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| Username and password login |
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| User delete call record capability |
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Enable/Disable
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| User change settings capability |
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Enable/Disable
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| User edit display information capability | |
Enable/Disable |
| User playback of call record capability |
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Enable/Disable
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| User E-mail call record capability |
|
Enable/Disable
|
Compatibility |
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| 4102 Digital AuxBox |
One
|
Up to 32
|
| 4105 Analog AuxBox |
One
|
Up to 32
|
| 4210 ECR Shelf (16 Digital AuxCards/shelf) |
N/A
|
Two shelves
|
| 5006 Centrex AuxBox |
One
|
Up to 32
|
 |
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