ECR Enterprise Call Recording System

May 1, 2015 Note:

Sorry, this product has been discontinued and will no longer be developed. Hardware warranty and technical support ended Dec. 31, 2015. The information presented on this page is for reference purposes only.

For more information, please contact Algo.

Multi-User Centralized Call Recording & Monitoring for Nortel TDM Telephones

Algo’s ECR Enterprise Call Recorder provides a scaleable, cost effective, and full featured call recording solution for small enterprise applications. Supporting up to 32 telephones, Algo’s multi-user solution is compatible with all Algo recording interfaces supporting TDM digital telephones for Nortel Norstar, Business Communications Manager (BCM), Meridian 1 and Communication Server 1000 (CS 1000) systems, in addition to Meridian Digital Centrex (MDC), and analog telephones.

Algo's ECR System in Action
 

A customer supplied Windows-based PC Server records all telephone conversations (in compressed WMA or uncompressed WAV format) and call data to the Algo recording interface using a USB connection. Call records may be accessed either directly from the PC Server or remotely from a network connected PC.

Users and Supervisors will find it easy to search, sort, retrieve, email, and playback call records. The ECR Software also offers Supervisor Live Call Monitoring and automatic or manual (on-demand) call recording functionality activated by the telephone or user PC.

Key Features Include:

  • Automatic or on-demand activated recording
  • On-demand recording activated by telephone key press or software anytime during call or ‘post-save’ a call after completion
  • Network-based Supervisor Live Call Monitoring
  • WMA file compression option of 3MB/hour or uncompressed WAV format
  • Email call records directly from the ECR Software
  • Editable comment field for each call record for archiving important notes and easier search and retrieval
  • Search call records by time, call type (inbound, outbound, missed), call display information, duration, comments, user, or telephone
  • Unlimited Supervisors and Users; ECR license based only upon number of telephone recording interfaces
  • Statistics reporting
  • Excel export utility of complete call log records
  • Permissions based user privileges with passwords

Key Benefits

  • Economical for small enterprise applications
  • Scaleable from 1 to 32 telephones on a single non-proprietary Windows-based PC
  • LAN-configurable for simultaneous shared access
  • Convenient USB connectivity to PC from Algo’s 16 port ECR Shelf or AuxBox hardware recording interfaces
  • Reliable, feature rich solution with easy-to-use interface
  • Cross-platform compatible with:

ECR Enterprise Call Recording

Nortel Compatible Product