Computer Telephone Integration (CTI) Module for Centrex Telephone Systems
The Algo 5005 Centrex CTI Module provides an interface between a Meridian™ Digital Centrex (MDC) telephone and a PC. This interface transfers general call control (such as answering and dialing) and detailed call information to a third party TAPI 2.x/3.x compliant software application. Compatible with most CRM databases, contact managers, and screen pop generators, the 5005 CTI Module increases telephone user productivity by allowing users to interact with and gather information from their telephones while working within their regular PC applications.
The CTI Module connects to a PC through a 9-pin RS-232 serial cable. An output on the module is also provided for activation of a visual alerter for message waiting, in-use or ring.
Benefits
- Increases call handler productivity by enabling agents to automatically dial numbers, activate stored speed dial numbers, display real-time call information, and use Meridian Digital Centrex (MDC) features such as Call Hold, Call Forward, and Call Transfer from their PC
- Improves customer service by allowing call handlers to respond more quickly and with more information
- Allows supervisors an effective way to automatically track call activity
- Easy to install
Features
- Transfers call control and call information from an MDC telephone to a computer
- Compatible with most third party CRM software programs
- Will not cause disconnections of calls to agents during power failures
- Provides output for visual indication of message waiting, in-use, or ring when used with an optional Algo 1127 Visual Indicator, 1126 Strobe Light, or 1825 Duet Plus
Applications
Ideal for customer service agents, call center agents, and emergency response agents to improve overall call management and service quality levels.
Typical Connection Diagram
Ordering Guide
| Description | Product Code |
| Centrex CTI Module | 5005 |
