Automatic Call Detail and Display Capture Unit for Meridian Digital Centrex (MDC) Telephones
June 20, 2007 Note:
This product has been discontinued and will no longer be manufactured. For more information, please contact Algo.
The Algo 5004 Centrex Call Monitor allows for better management of calls by providing call detail recording information, analog output for voice recording and relay outputs for in-use, message waiting, or ring.
Call detail information is provided in a format compatible with most third party Call Accounting Software.
The analog output for voice recording can be connected to a desktop voice recorder, PC sound card, or to a remote multi-channel analog audio recorder.
Benefits
- Aids in call management analysis, allowing companies to increase telephone productivity and lower costs
- Interfaces with most third party Call Detail Recording software
- Provides immediate real-time reporting of call activities
Key Features
- Captures call activities including date, time, duration, called number, unanswered calls, and line identification on incoming calls.
- Output relay provided for telephone ring, in-use, and message waiting indication using optional Algo 1127 Visual Alerter, 1126 Strobe Light, or 1825 Duet Plus Loud Ringer.
- Analog output provided for optional call recording
Applications
- Customer service quality monitoring
- Consultants
- Receptionists
- Customer Service
- Call Center agents
- Emergency response call handling
Typical Connection Diagram
Ordering Guide
| Description | Product Code |
| Centrex Call Monitor | 5004 |
