Liberty Lock & Safe in Las Vegas, Nevada uses Algo's ECR Call Recording System to back up calls from their Call Center, Dispatch, and Accounting departments for the purposes of employee training and to resolve billing issues. According to Paul Petty, Liberty's IT Manager, the system has greatly improved customer service, saved time, and has proven to be a vital management resource.  Read more...

The Centralized Scheduling Department in Akron General Medical Center in Northeast Ohio uses Algo's Enterprise Call Recording System to improve quality of their patient interactions, provide training assistance, and to support the scheduling of outpatient appointments and physician referral services across seven facilities within the Akron General Health system.  Read more...

Steven Stemkowski, President of Advanced Voice and IP Technology Solutions (AVIP, Inc.) is a networking and telecommunications company in Deer Park, New York that specializes in business phone systems, computer networks, and cabling - including fiber optics. With expertise in Nortel-related products and systems, AVIP successfully distributes and installs Algo's call recording and specialty handset products in New York's Tri-State area.  Read more...

Triggered by a recent major scandal in the investment community in Quebec, financial institutions in the Montreal region, and particularly their home-based sales representatives, are introducing measures that better protect the interests of their customers and their agents when handling important transactions. One such measure is ensuring that all telephone conversations are recorded and archived so that these can be readily retrieved in the case of a dispute or question.  Read more...

Mike Kropp, a long-time insurance agency owner in Kerrville, Texas, uses Algo's Enterprise Call Recorder on his office's Nortel Norstar telephone system to verify important conversations, avoid disputes, provide learning experiences for his staff, and improve interactions with clients and service providers.  Read more...

The State of Arkansas's Office of Child Support Enforcement uses Algo's Centrex-compatible Enterprise Call Recording System to monitor and record incoming calls in the call center of their Child Support Clearinghouse. According to Peggy Dendy, Customer Service Manager for the Clearinghouse, the Algo system has greatly enhanced training effectiveness, improved service quality, and saved significant supervisory time over their previous QC and training methods that relied on live call monitoring and periodic tape recording.  Read more...