The State of Arkansas's Office of Child Support Enforcement uses Algo's Centrex-compatible Enterprise Call Recording System to monitor and record incoming calls in the call center of their Child Support Clearinghouse. According to Peggy Dendy, Customer Service Manager for the Clearinghouse, the Algo system has greatly enhanced training effectiveness, improved service quality, and saved significant supervisory time over their previous QC and training methods that relied on live call monitoring and periodic tape recording.  Read more...