Algo's Norstar-Compatible Call Recording & Monitoring Software - ECR Software
Software Compatibility
Algo's ECR Enterprise Call Recording Software is a certified Nortel Norstar, BCM, Meridian 1, and Communication Server 1000-compatible product, as tested by Nortel engineers.
Comprehensive Features List
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Scaleable Architecture
- Supports 1 to 32 telephones
- Seamless support for multiple telephone technologies into one integrated system
- Supports unlimited users
- Uses standard Windows-based PC for a Call Server
- Wizard-based configuration tool streamlines LAN user and station setup
- Supports centralized and distributed (desktop) hardware configurations
- Supports individual station visual and audible telephone alerting features
Telephone /Hardware Compatibility
Compatible with:
- 4210 Call Recording Shelf & compatible telephones:
- Norstar / BCM
- Meridian 1 / CS 1000
- 4102 Digital AuxBox
- 5006 Centrex AuxBox & Centrex (MDC) telephones
- 4105 Analog AuxBox with support for all analog telephones
Call Record Management
- Automatically archive all files to separate monthly folders
- Call Record management capabilities:
- Limit records by disk space
- Limit records by call quantity
- Limit records by age
- Protect feature prevents auto deletion of specified files
- For distributed LAN-based implementation, calls cached locally if server unavailable
- All calls are stored on central server for easy retrieval and backup
- Move and copy files
- Supports drag and drop out of software into other applications
- Ability to import call records if upgrading from previous versions of call recording software
User Capabilities
- Call record playback with pause, progress timer, and volume slider
- System detects:
- In-use indication
- Message waiting
- Ring
- Phone line disconnected
- Real-time call display information
- Missed call notification with Caller ID and timestamp
- Add comments during or after completion of call recording
- Call duration timer
- Ability to edit Set Display data
- Search call records by incoming, outgoing, Call Display, date, time, call duration, comment text, and user station
- E-mail call records directly from software
- Calls can be sorted by call type, Call Display, date, time, comment text, and user station
- Export call data to Excel spreadsheet
- Statistical summaries: total number of calls, average call duration, in-bound vs. outbound call volume; by station, or summary for entire system
Audio Recording
- Configurable automatic or on-demand recording of calls
- On-demand recording can be initiated by a user-programmable hot-key on telephone or in software
- Post-Save option for On-Demand recording allows capture of entire call data any time during a call and even after call completion
- Multiple audio formats WAV or compressed WMA
- WAV audio format provides uncompressed (highest possible quality) files
- Multiple WMA compression options for quality and disk space optimization
- USB data transfer for perfect audio quality
Supervisor Capabilities
- Live call monitoring
- System overview interface shows off-hook status, Call Display, and phone line/USB disconnect for all stations simultaneously and in real-time
- Discrete monitoring without user notification
Privileges & Security
- Ability to create user accounts with various security privilege options
- Multiple supervisor accounts, each with access to calls from a different set of stations (e.g. can restrict supervisors to calls within own departments)
- Centralized architecture capability allows for secure location of AuxBoxes and Server
- User lock-out features:
- Prevent deletion of calls
- Prevent set display modification
- Prevent changing of user settings
- Prevent listening to calls
- Prevent call playback of other user's calls
- Lock a call to protect privacy
