Nortel Norstar-Compatible Call Recorder and Call Recording Solutions
Algo offers desktop call recorder and multi-user call recording and monitoring solutions that have been designed for optimum performance with the Nortel Norstar telephone platform. This includes compatibility with older Norstar systems - as well as the newer packages such as the Norstar 3x8 for small offices, the Norstar Compact ICS for small to medium offices, and the Norstar Modular ICS for medium to large offices.
Algo's call recording solutions for Norstar include:
- The Algo ECR Enterprise Call Recording System for multi-user centralized call recording and monitoring, and
- The Algo 4102 Digital AuxBox and Client Call Recorder Software for desktop or single-user call recording
Norstar-Compatible Certification
As evidence of Algo's focus on providing optimum Norstar-compatibility, Algo's ECR Software and the Algo 4102 Digital AuxBox have both been certified by Nortel as being compatible with the Norstar platform.
In each case, compatibility testing is performed on a Norstar MICS/CICS platform by Nortel engineers in a controlled laboratory environment.
Click on the following links for a copy of the certification documents for each product:
- Norstar-compatibility certification for Algo ECR Software
- Norstar-compatibility certification for Algo 4102 Digital AuxBox (formerly referred to as the "USB AuxBox")
Norstar Call Recording FAQ
- How do I know whether my telephone system is Norstar or BCM?
- What current or past digital telephone models are associated with the Norstar/BCM system?
- Why is it important to choose a call recording system that has been designed with a focus on Norstar/BCM compatibility?
How do I know whether my telephone system is Norstar/BCM?
One way is to pick up a typical telephone on your system and look for a model number on the back to see if it is associated with the Norstar or BCM systems. If there is no label or model number listed, you can use Algo's visual Nortel Telephone Model Identifier Chart to match your telephone with the proper system. Alternatively, you can go to your building's Telephone Equipment Room and look for the Norstar or BCM name on the telephone server unit.
What current or past digital telephone models are associated with the Norstar/BCM system?
- T7406
- T7316
- T7208
- T7100
- M7310
- M7208
- M7100
- M7324
Why is it important to choose a call recording system that has been designed with a focus on Norstar compatibility?
There are often significant differences in how data is handled depending on the type of telephone platform. A system that has been designed for optimal performance on a particular platform can usually offer better performance on that system. As an example, a generic call recorder system might be able to recover voice information from a call, but miss the data associated with that call (such as Set Display information). Or the generic system may not be able to take advantage of such features as telephone-triggered record-on-demand functionality or other features that use data signals that are proprietary to the particular phone system.
If you have questions on any aspect of how Algo's system works on a Nortel Norstar platform, please do not hesitate to contact an Algo sales or support representative.
