Call Recording

Call recording is growing application area that is rapidly becoming an essential part of many business processes. Here are some key reasons:

The need to improve quality and accuracy: Call recording can improve the quality and accuracy of telephone transactions by allowing users and managers a means to review and verify details, or check caller performance, after a conversation has ended. Call recording can also improve the quality of telephone transactions by reducing the stress of note-taking and allowing callers to better concentrate on what is being said.
The need for a detailed archive: Call recording can provide a detailed database of calls that is often mandatory for audits, quality reviews, or because of regulatory requirements such HIPAA, Sarbanes-Oxley, and Section 508 Compliance.
Productivity and Time-Savings: Call recording provides an effective alternative to real-time monitoring because call records can be listened to, fast-forwarded, and commented on at ANY time - thus optimizing schedule flexibility and allowing supervisors a way to increase their effectiveness.
Improved Technology: With advancements in PC, networking, digital storage, and software technologies, call recording is now easier, more reliable, and more effective than ever before.

Algo's Call Recording Solutions

Algo offers several solutions for call recording. These solutions are dependent on the following variables:

How many users are on the system?
What telephone, or telephone system is being used?

Number of users

Call recording needs can vary from individuals desiring to record their own calls - to managers wanting to record and monitor calls from multiple locations. For individual call recording requirements, Algo offers its line of Desktop Call Recorders and its single-user Client Call Recorder Software. For multi-user and centralized requirements, Algo offers its ECR Enterprise Call Recording Solution.

Type of Telephone System

There are many types of telephones and telephone systems in use today and, consequently, compatibility, can be a major issue. Generally, a call recording system that has been designed with a particular telephone system in mind will offer far more in terms of ease-of-installation, functionality, and maintenance than a generic one-for-all type of system.

Algo offers call recording solutions for Nortel Norstar, BCM, Meridian 1, and CS 1000 (formerly Succession 1000) platforms as well as for Meridian Digital Centrex and analog systems. In addition, Algo provides application notes detailing how its systems can be interfaced to each telephone station.